INFORMATION A-Z
A
ABBEY
Information about the church services at the reception.
ANIMATION
If you would like to spend your stay actively, our animation team is waiting for children and adults. The actual programs are displayed on the information-board in the lobby.
ARRIVAL, DEPARTURE
The hotel rooms and bungalows are available from 4:00 PM.
Please check-out of your hotel room or bungalow by 10:00 AM and leave your key card at the reception.
ATM
You can find one at the main entrance of the Hotel.
B
BATHROBE
You can order it at the reception against a deposit (will be charged on the hotel account and cancelled by refund)
BEACH
The 300m long beach is open from 8:00 AM till 7:00 PM. Sunbeds are free. Please pay attention to the storm warning!
BREAKFAST
In the Old Captain restaurant from 7 – 10 AM.
BEDCLOTHES
If you stay for a longer period, we change the bedclothes in the hotelrooms twice, in the bungalows once a week.
If you need an extra change you can order it at the reception (against payment)
BUSINESS SERVICE
Telephone, e-mail, copiers, and conference-rooms are available. For further information please call the reception desk (Nr. 8)
C
CHILDREN
Children under the age of 12 can stay in the SPA section only with parental supervision. The fun-pool awaits our little guests at the set hours.
You can find more information about the programs of our Children-Club on the information-board in the lobby.
CLEANING
There is daily cleaning in hotel rooms, weekly cleaning and final cleaning in bungalows.
If you need an extra cleaning or an extra change of bedclothes or towels, you can order it at the reception (against payment)
COT
Available at the reception (against payment)
CREDIT CARDS
Your CirrusMaestro, Mastercard and Visa cards are welcome!
D
DINNER
You can have dinner in the Old Captain restaurant between 6:00 PM – 9:30 PM.
„DO NOT DISTURB” SIGN
This option can be found on the door lock.
F
FERRY
Time-table is available at the reception.
FIRE
The automatic fire alarm systems are well noted on every floor. If you hear the central warning alarm in your room, leave immediately. Do not use the elevators. The escape route is indicated on your room door. In case of fire, please inform the reception immediately!
FLOWERS
You can order them at the reception.
I
INTERNET
Free internet access: Net: Club Tihany
Password: balaton1
K
KEY-CARD
Use it to open your hotel room or bungalow, to charge your ordered meals/drinks on your hotel account, to start using electric devices, to lift the barrier at the main entrance, and to identify yourself upon using the services provided by the Club. The card is valid from 4:00 PM on the day of arrival until 10:00 AM on the day of departure. Please return it to the reception when checking out.
L
LETTERPAPER AND ENVELOPES
You can ask at the reception desk
LUGGAGE
Ask for a bellboy at the reception.
LUGGAGE STORAGE
It is opposite the elevators. Ask for help at the reception
LUNCH
You can have lunch between 12:00 AM – 3:00 PM in the Old Captain restaurant in off-peak periods and in the Beach Grill restaurant in high season.
M
MEALS
Breakfast Old Captain 7:00 AM – 10:00 AM
Dinner Old Captain 6:00 PM – 9:30 PM
A’ la Carte Beach Grill 10:00 AM – 5:00 PM May – September
MEDICINE & DOCTOR
In case of emergency please call the reception desk.
MINI BAR
Upon request you can buy water, Champagne and Unicum (special Hungarian spirit) at the reception desk.
N
NEWSPAPERS
Available in the store next to the hotel entrance.
P
PARKING
Against payment. You may park your car only in the indicated areas. Please note that vehicles are not watched or guarded.
PARTIES & EVENTS
We organize family events or business meetings, and banquettes. Please contact the events manager.
PAYMENT
Please settle your account between 7:00 AM and 8:00 PM before checking out. If you stay for a longer period, the reception may ask you to settle your account in every 3 days. Thank you for your understanding.
PHONE
Can be found in every hotel room and bungalow with direct access. Please read the booklet under the phone how to make phone calls.
PETS
Your pets are welcome in the bungalow area and in the pet friendly hotel rooms , but taking them to other facilities (for example beach , restaurants…) is prohibited because of public health issues. Please keep your dog on leash by walking
PILLOWS AND BLANKETS
You can find extra blankets in the cupboard. For extra pillow please turn to the reception desk.
PROGRAMS
Please check the info-board at the hotel entrance about daily excursions and events.
R
RECEPTION
Our colleagues are available for 24 hours.
ROOMSERVICE
It is available von 12:00 AM – 9:30 PM. We charge extra fee for it. You can find the menu card in the restaurants and ask for at the reception
S
SEWING KIT
You can get a sewing kit at the reception.
SHOESSHINE MACHINE
You find it at the Hotel entrance.
SLIPPERS
You can buy slippers at the reception.
SMOKING
Our hotel is a completely NO-SMOKING HOTEL (rooms and their balconies included) from 2015.
In case of smoking 20.000.- HUF penalty will be charged. Please smoke only in the designated places.
SOUVENIRS & GIFTS
A gift-store is located next to the hotel entrance.
STAMPS & POSTCARDS
Available in the gift-store next to the hotel entrance.
SWIMMING POOL
You can use the swimming pool and the sauna free of charge. Please take your Club card with you. Towel for sauna is in your room.
SPORTS
The Sport Centre offer you the following sports facilities: in- and outdoor tennis, squash, table-tennis, partner training, pool, bowling, darts, minigolf and cycling. You can rent all the equipment to play these games. In the water sports centre, you can learn windsurfing, sailing, and rent pedal boat, water bicycles. SUP etc.
You can also play badminton, foot tennis, volley-ball, street ball, and archery.
SUPERMARKET
From May to September at the main entrance of the Club.
T
TAXI & TRANSFERS
You can order it at the reception desk.
TOILETRIES
You can find body wash / shampoo, soap and shower cap in the bathroom, other products are available at the reception desk and in the shop next to the hotel entrance.
TOWELS
If you need a change, please leave the towels on the floor. Thank you for protecting the environment. Please don’t take the towels to the beach. For the sauna you can find sauna-towel in the room.
U
UMBRELLA
Ask it at the reception.
V
VOLTAGE
220 V 50 Hz
VALUABLES
You can rent a deposit box at the reception. The hotel only takes responsibility for the items kept in a safe box.
W
WAKE-UP SERVICE
Ask it at the reception.
WASHING AND IRONING
You can order it at the reception. It costs extra (according to material and quantity). You can find the price list in the room.
WELLNESS
Services included in the price: usage of swimming-pool, fun-pool, Jacuzzi, steam bath, Finnish sauna and infra sauna.
The Fitness room can be found in the SPA section.
Registration for massage can be made at the pool-reception (against payment)
WIFI
Free WIFI access: Net: Club Tihany WIFI
Password: balaton1
THE RESTAURANTS OF CLUB TIHANY
- BEACH GRILL RESTAURANT
It is located on the beach with an a’ la carte menu, snacks, ice cream specialities and draught beer
Open: 10:00 am – 5:00 pm ) (in sommer season)
- CLUB DRINK CAFÉ
Opens from the hotel lobby with coffee specialities and drinks.
Open: 9:00 am – 11:00 pm
- OLD CAPTAIN RESTAURANT
Right inside the hotel, with international and Hungarian cuisine.
Breakfast: 7:00 am – 10:00 am
Dinner: 6:00 pm – 9.30 pm
- POOL DRINK
On the terrace of the swimming pool with soft drinks, beer and ice cream
Open: during the summer season 10:00 am – 6:00 pm
- SPORT CENTER
Next to the tennis courts with alcoholic and non-alcoholic drinks.
Open: it varies in every season, please ask for information at the reception.