INFORMATION A-Z

A

ABBEY

Information about the church services at the reception.

ADAPTER

available at reception

ANIMATION

If you would like to spend your stay actively, our animation team is waiting for children and adults. The actual programs are displayed on the information-board in the lobby.
Children-Club: Children between the ages of 5 and 12 can visit without parental supervision.

ARRIVAL, DEPARTURE

The hotel rooms and bungalows are available from 4:00 PM.
Please check-out of your hotel room or bungalow by 10:00 AM and leave your key card at the reception.

ATM

You can find one at the main entrance of the Hotel.

B

BATHROBE

You can order it at the reception against a deposit (will be charged on the hotel account and cancelled by refund)

BEACH

The 500m long beach is open from 8:00 AM till 7:00 PM. Sunbeds are free. Please pay attention to the storm warning!

BLANKETS

You can find extra blankets in the cupboard

BREAKFAST

In the Old Captain restaurant from 7 – 10 AM.

BEDCLOTHES

If you stay for a longer period, we change the bedclothes in the hotelrooms twice, in the bungalows once a week.
If you need an extra change you can order it at the reception (against payment)

BUSINESS SERVICE

Telephone, e-mail, copiers, and conference-rooms are available. For further information please call the reception desk (Nr. 8)

C

CHILDREN

Children under the age of 12 can stay in the SPA section only with parental supervision. The fun-pool awaits our little guests at the set hours.
You can find more information about the programs of our Children-Club on the information-board in the lobby.
Children-Club: Children between the ages of 5 and 12 can visit without parental supervision.

CLEANING

There is daily cleaning in hotel rooms, weekly cleaning and final cleaning in bungalows.
If you need an extra cleaning or an extra change of bedclothes or towels, you can order it at the reception (against payment)

COT

Available at the reception (against payment)

CREDIT CARDS

Your CirrusMaestro, Mastercard and Visa cards are welcome!

D

DINNER

You can have dinner in the Old Captain restaurant between 6:00 PM – 9:30 PM.

„DO NOT DISTURB” SIGN

This option can be found on the door lock.

F

FERRY

Time-table is available at the reception.

FIRE

The automatic fire alarm systems are well noted on every floor. If you hear the central warning alarm in your room, leave immediately. Do not use the elevators. The escape route is indicated on your room door. In case of fire, please inform the reception immediately!

FLOWERS

You can order them at the reception.

I

INTERNET

Free internet access: Net: Club Tihany
Password: balaton1

K

KEY-CARD

Use it to open your hotel room or bungalow, to charge your ordered meals/drinks on your hotel account, to start using electric devices, to lift the barrier at the main entrance, and to identify yourself upon using the services provided by the Club. The card is valid from 4:00 PM on the day of arrival until 10:00 AM on the day of departure. Please return it to the reception when checking out.

L

LETTERPAPER AND ENVELOPES

You can ask at the reception desk

LUGGAGE

Ask for a bellboy at the reception.

LUGGAGE STORAGE

It is opposite the elevators. Ask for help at the reception

LUNCH

You can have lunch between 12:00 AM – 3:00 PM in the Old Captain restaurant in off-peak periods and in the Beach Grill restaurant in high season.

M

MEALS

Breakfast Old Captain 7:00 AM – 10:00 AM
Dinner Old Captain 6:00 PM – 9:30 PM
A’ la Carte Beach Grill 10:00 AM – 5:00 PM May – September

MEDICINE & DOCTOR

In case of emergency please call the reception desk.

MINI BAR

The mineral water in the mini-bar refrigerator is free of charge. If required, additional drinks are
available at the reception 0-24 hours for a fee: chilled mineral water (free, acidic), unicum and
champagne (sweet, dry). Additional drinks are available at the cafe in the lobby.

MOBIL PHONE CHARGER

You can ask for ir at recepction desk.

N

NEWSPAPERS

Available in the store next to the hotel entrance.

P

PARKING

Against payment. You may park your car only in the indicated areas. Please note that vehicles are not watched or guarded.

PARTIES & EVENTS

We organize family events or business meetings, and banquettes. Please contact the events manager.

PAYMENT

Please settle your account between 7:00 AM and 8:00 PM before checking out. If you stay for a longer period, the reception may ask you to settle your account in every 3 days. Thank you for your understanding.

PHONE

Can be found in every hotel room and bungalow with direct access.
You can start an external call through the reception desk, which you can reach with the 8-9 button. Our colleagues are ready to help you reach our other departments.
Emergency number: 112

PETS

Your pets are welcome in the bungalow area and in the pet friendly hotel rooms , but taking them to other facilities (for example beach , restaurants…) is prohibited because of public health issues. Please keep your dog on leash by walking

PILLOWS AND PILLOW MENU

In each of our rooms, 2 polyester-filled pillows are available to our guests. If you would like
additional or other types of pillows: aloe vera, memory foam, lavender, please let the reception
know your request! (tel.: 8)

PROGRAMS

Please check the info-board at the hotel entrance about daily excursions and events.

R

RECEPTION

Our colleagues are available for 24 hours.

ROOMSERVICE

It is available : 7:00 AM – 8:30 PM. We charge extra fee HUF 5000.- for it.
ROOMSERVICE MENU

S

SEWING KIT

You can get a sewing kit at the reception.

SHOESSHINE MACHINE

You find it at the Hotel entrance.

SLIPPERS

You can buy slippers at the reception.

SMOKING

Our hotel is a completely NO-SMOKING HOTEL (rooms and their balconies included) from 2015.
In case of smoking 20.000.- HUF penalty will be charged. Please smoke only in the designated places.

SOUVENIRS & GIFTS

A gift-store is located next to the hotel entrance.

STAMPS & POSTCARDS

Available in the gift-store next to the hotel entrance.

SWIMMING POOL

You can use the swimming pool and the sauna free of charge. Please take your Club card with you. Towel for sauna is in your room.

SPORTS

The Sport Centre offer you the following sports facilities: in- and outdoor tennis, squash, table-tennis, partner training, pool, bowling, darts, minigolf and cycling. You can rent all the equipment to play these games. In the water sports centre, you can learn windsurfing, sailing, and rent pedal boat, water bicycles. SUP etc.
You can also play badminton, foot tennis, volley-ball, street ball, and archery.

SUPERMARKET

From May to September at the main entrance of the Club.

T

TAXI & TRANSFERS

You can order it at the reception desk.

TOILETRIES

You can find body wash / shampoo, soap and shower cap in the bathroom, other products are available at the reception desk and in the shop next to the hotel entrance.

TOWELS

If you need a change, please leave the towels on the floor. Thank you for protecting the environment. Please don’t take the towels to the beach. For the sauna you can ask at SPA-Reception.

TV-CHANNELS

Our currently available Hungarian and foreign programs (English, German, Italian, French) can be found in the menu of the device.

U

UMBRELLA

Ask it at the reception.

V

VOLTAGE

220 V 50 Hz

VALUABLES

You can rent a deposit box at the reception. The hotel only takes responsibility for the items kept in a safe box.

W

WAKE-UP SERVICE

Ask it at the reception.

WASHING AND IRONING

You can order it at the reception. It costs extra (according to material and quantity). You can find the price list in the room.

WELLNESS

Services included in the price: usage of swimming-pool, fun-pool, Jacuzzi, steam bath, Finnish sauna and infra sauna.
The Fitness room can be found in the SPA section.
Registration for massage can be made at the pool-reception (against payment)