Frequently asked questions and answers

Prices are subject to availability. So if you book early, you can get a lower rate than if you book just a few days before your arrival. On weekdays, we also calculate a lower price per reservation. This enables us to guarantee that you can book your accommodation directly with us at the best price.

When you request a quote, we’ll email you a link with the details you specify, and you can click on it at any time to see the current prices. When you make your reservation, you book your accommodation immediately and all you have to do is pack ☺

We do not charge a handling fee if you have booked with a changeable date, however, our room rates may differ for a later or earlier date, so the change may increase or decrease the fee payable.

● The price of bungalows includes self-catering accommodation or with the ordered catering (breakfast or half board), and final cleaning on departure,
● SPA: swimming pool, saunas, hot tub, adventure pool, steam room, in summer: children’s slides, beach lounger, waterslide, outdoor sports courts (except tennis and mini golf), 
● Participation in animation programmes, access to the internet in the hotel lobby, 
● VAT

No, bed linen and towels are provided, but please bring beach towels to the beach. An extra change of linen is available for a fee. 

The kitchen is equipped with a coffee machine (filter), microwave, toaster, electric hob (2), fridge, cutlery, crockery, glasses. There is no daily cleaning, cleaning utensils (without chemicals) are provided. What you may need during your stay: dishwashing sponge, dishwashing liquid, hand washing up liquid. Cleaning is also available for a fee.

Breakfast and even half board are also available at any time for this type of accommodation. It can be ordered in advance or on the spot on arrival, or even daily before meals at the hotel reception.

The hotel room rate includes: breakfast or half board: rich buffet breakfast and buffet dinner in our hotel restaurant, SPA: swimming pool, saunas, hot tub, adventure pool, steam cabin, in summer: children’s playground, beach lounger, beach chair, waterslide, outdoor sports courts (except tennis, padel and mini golf), participation in animation programs, internet access, and VAT.

Unfortunately, the half board dinner cannot be exchanged for lunch.

Not all of our room types are air-conditioned, we do have rooms without air conditioning; so please always read the detailed description of the type of accommodation carefully.

We have family rooms, but we also offer more comfortable accommodation options for families, which you can find in our room type descriptions.

On arrival, any document (e.g. a student ID card) is sufficient to verify the child’s identity and age; under the current regulations, a personal identification card is not required.

• Hotel rooms can be occupied from 16:00. 
• On the day of departure, please leave the rooms by 10:00. 
• The areas: beach, wellness area, etc., can be used from 14:00 on arrival and until 12:00 noon in the day of departure.

Free WIFI access is available in the accommodation area (rooms, cottages).

Bathrobes can be requested at the hotel reception against a deposit of HUF 5,000 per piece. Sauna towels are prepared in the rooms for our guests.

Yes. MKB, OTP and K&H SZÉP cards can be used to pay both the advance and the final amount, as required by law. Tourist tax is not payable with the card. More information on how to pay by SZÉP card can be found on our website.

We have “pet-friendly – Superior rooms” in the hotel (only in this type of room, after prior reservation, and subject to availability) and we welcome pets in all types of cottages. Pets are not allowed in the restaurant and on the beach.

The hotel’s motivational programme for children is based on collecting tokens. During their stay, children can earn tokens in two different ways.

The first is the Clean Plate Challenge. Children receive a token in the restaurant if they eat everything they have put on their plate.

The second is participation in active animation programmes. After selected physical, sports-based or competition-style activities, the animation team rewards participating children with a token. These programmes include Morning Exercise, Water Games in the Children’s Pool, the Minute to Win It Challenge and many other exciting activities.

Children can visit the Token Shop together with their parents and exchange their collected tokens for various gifts. They can choose from items such as T-shirts, fridge magnets and keyrings, each available in exchange for a specified number of tokens.

Tokens cannot be exchanged for cash and may only be redeemed for gifts.